Prospect/sell over the phone to potential customers transporting vehicles
Meet quota expectations
Accurately document results of customer calls in appropriate database and forms
Complete daily/weekly reports
Comply with all safety policies, practices and procedures
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned

Provide transport solutions for our customers and manage relationships with contracted carriers
Coordinate carrier transport for customer vehicles throughout the US
Meet quota expectations
Accurately document results of customer calls in appropriate database and forms
Complete daily/weekly reports
Comply with all safety policies, practices and procedures
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned

Verify and coordinate client and carrier information
Establish and manage carrier and customer expectations
Monitor driver progress and update customer while vehicle is in transit
Interact regularly with other departments to develop cooperative working relationships to ensure that customer and carrier needs are met
Expedite the resolution of customer concerns
Promote world-class customer service throughout the company
Maintain Standard Operating Procedures for all clients and transporters
Accurately document results of customer calls in appropriate database and forms
Complete daily/weekly reports

• Answer and route high volume of incoming calls professionally and timely
• Provide complete messages to employees from incoming calls and visitors
• Greet visitors with courtesy and professionalism
• Issue and track building and parking access cards
• Maintain and schedule conference rooms
• Order office supplies and maintain storage area
• Light administrative support: photocopy, fax, and mail
• Provide updates to company directories
• Special projects as assigned